Privacy Policy - darmanhub.com

Privacy Policy – DarmanHub.com

Effective Date: [2024-10-20]

Welcome to DarmanHub.com. This Privacy Policy outlines how we collect, use, and protect your personal data when you use our website and services. We are committed to respecting your privacy and maintaining your trust.

Who We Are

DarmanHub is an international platform founded with a mission to improve access to trusted healthcare. Based in London, we connect Persian-speaking patients worldwide with licensed doctors, clinics, and specialists, primarily in Iran.
Our website address is: https://darmanhub.com.

Our Role

We are not a medical provider. DarmanHub acts solely as a facilitator between patients and healthcare professionals. We do not offer medical diagnoses or treatments. However, we thoroughly vet each doctor on our platform, checking their professional background and certifications to ensure they meet high standards.

While we help you schedule appointments and communicate with doctors, all medical decisions are made directly between the patient and the healthcare provider.

Our Commitment to Your Privacy

We take your privacy seriously. This policy explains:

What personal data we collect
How and why we use it
Who we share it with
How we keep it secure
Your rights over your data

1. What Personal Data We Collect

a. Information You Provide

When using our platform, you may provide:

Your name and contact information
Medical concerns (for appointment bookings)
Messages exchanged with doctors
Uploaded files or images (e.g. lab results, scans)
Payment information (handled via third-party providers)

b. Comments

When visitors leave comments, we collect:

The data in the comment form (name, email, content)
IP address and browser user agent (for spam detection)

We may use an anonymized hash of your email to check for a Gravatar image. Gravatar privacy policy.

Once your comment is approved, your profile picture is visible alongside it.

c. Cookies

If you comment, you may opt in to save your name, email, and website in cookies for convenience. These last for one year.
When logging in, we set cookies to remember your credentials and screen preferences.
- Login cookies: 2 days
- “Remember Me”: 2 weeks
- Post-editing cookies: 1 day

You may disable cookies in your browser settings, but some features may not work properly.

d. Automatically Collected Data

IP address, browser type, operating system
Device and usage data (pages visited, time on site)
Referring URLs

2. Media Uploads

If you upload images, avoid including embedded location data (EXIF GPS). Visitors may extract this data from images.

3. Embedded Content

Articles or profiles may include embedded content (e.g. YouTube videos). This behaves as if you visited the third-party site. These sites may collect data, use cookies, or track your interaction.

4. Who We Share Your Data With

Doctors: When you request an appointment, your relevant details are securely shared with the selected provider.
Spam Detection: Comments are screened using automated services.
No Sale of Data: We do not sell your data to third parties.

If you request a password reset, your IP address is included in the reset email.

5. How Long We Retain Your Data

Comments: Indefinitely, unless manually deleted.
User Accounts: As long as your account is active.
Medical Communication: Retained only as needed for coordination and compliance.

You may request deletion at any time (see section 7).

6. Your Rights

Under GDPR and similar privacy laws, you have the right to:

Access your personal data
Correct inaccurate data
Delete your data
Withdraw consent
Receive a copy of your stored data (data portability)

7. Where Your Data Is Stored

Your data may be stored on secure servers within the EU or other jurisdictions with adequate data protection standards. We ensure proper safeguards are in place.

8. How We Protect Your Data

We use:

SSL encryption
Encrypted messaging between patients and doctors
Role-based admin access
Security audits and spam filters

We do not store financial information on our servers. All payments go through trusted third-party providers.

9. Consent to Telehealth and Processing

By using DarmanHub, you consent to:

Secure sharing of your data with selected doctors
The use of telehealth tools (Google Meet, etc.)
Our role as a healthcare connector—not a provider

10. Children’s Privacy

Our services are not intended for users under the age of 16 without parental consent.

11. Changes to This Policy

We may update this Privacy Policy periodically. When we do, we’ll revise the “Effective Date” above. You are encouraged to review this page regularly.

12. Contact Us

For questions, requests, or complaints related to this Privacy Policy:

📧 Email: support@darmanhub.com
🌍 Website: https://darmanhub.com/contact